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    Zendesk pricing

    Omnichannel customer support platform (email, chat, social, phone) with AI-assisted triage, starting from email-only ticketing.

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    ToolTrim verdict3.4/ 5Average

    Real omnichannel support starts at Suite Team, $55/agent/month (annual); it's worth it once your team handles support across more than email.

    Pricing. What does Zendesk cost ?

    Support Team

    ToolTrim reference price

    $19/mo

    Billed annually · Per user.

    • Email ticketing only: routing, analytics, pre-written responses, automations, no omnichannel/chat.

    Suite Team

    $55/mo

    Billed annually · Per user.

    • Adds AI agents, knowledge base, omnichannel routing, messaging, live chat, telephony.

    Suite Professional

    $115/mo

    Billed annually · Per user.

    • Adds Admin Copilot, App Builder, writing tools, quick reports, skills-based routing, IVR.

    Suite Enterprise + Copilot

    Custom quote. Per user.

    • Intelligent triage, generative AI for voice, approval workflows, sandbox, custom roles.

    Official pricingChecked on September 25, 2026

    Zendesk's billing traps

    Before you pay

    Listed prices are annual commitments per agent; switching to monthly billing or adding agents later can cost significantly more.

    ZendeskFrom $19/mo
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