My stack

    Helpscout pricing

    Help Scout is an email-based customer support platform with a shared inbox, a help center and the embeddable Beacon widget, starting at $25 per user/month after a 5-user free plan.

    Visit website
    ToolTrim verdict3.4/ 5Average

    Worth it once the Standard plan, $25/user/month (about $300/user/year), replaces a separate live-chat tool and a basic knowledge base.

    Pricing. What does Helpscout cost ?

    Standard

    ToolTrim reference price

    $25/mo

    Per user.

    • Up to 25 users, 2 inboxes included (extra inboxes +$10/month), unlimited contacts, 150 basic workflows, 1 basic SLA policy

    Plus

    $45/mo

    Per user.

    • Up to 50 users, 5 inboxes included, 25 included light users, 500 advanced workflows, 2 advanced SLA policies

    Pro

    $75/mo

    Per user, 10 minimum.

    • Unlimited users (10-seat minimum), 10 inboxes included, 50 included light users, unlimited workflows and SLA policies, advanced permissions, HIPAA compliance option

    Official pricingChecked on September 25, 2026

    Helpscout's billing traps

    Before you pay

    The $25/$45/$75 per-user prices reflect an annual billing commitment and were not clearly separated from a month-to-month rate on the pricing page; confirm the non-annual price before subscribing, and note that extra inboxes and AI Answers resolutions are billed on top.

    HelpscoutFrom $25/mo
    Visit

    What’s next?