My stack

    Freshservice pricing

    IT service and asset management platform with a per-agent pricing ladder from basic ticketing to enterprise ITSM.

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    ToolTrim verdict3.4/ 5Average

    Budget per-agent cost at the tier that includes SLA and change management (Growth or Pro), not the Starter headline price.

    Pricing. What does Freshservice cost ?

    Starter

    ToolTrim reference price

    $19/mo

    Billed annually · Per user.

    • Incident management, knowledge management, task management and support portal only

    Growth

    $49/mo

    Billed annually · Per user.

    • Adds service catalog, SLA management, on-call management and cloud management

    Pro

    $99/mo

    Billed annually · Per user.

    • Adds problem, change and major incident management, workload management, release management and employee journeys

    Enterprise

    Custom quote. Per user.

    • Adds sandbox, audit logs, Freddy AI Agent (Classic) and Freddy AI Insights included

    Official pricingChecked on October 2, 2026

    Freshservice's billing traps

    Before you pay

    Freddy AI Copilot and Asset Units both bill separately per agent/per pack on top of the base plan.

    FreshserviceFrom $19/mo
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