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    Freshservice preview

    Freshservice Pricing and plans 2026

    IT helpdesk and ITSM with asset management, ITIL-aligned, for support teams outgrowing basic ticketing.

    From 18€/mo.

    Freshservice

    ToolTrim Verdict
    3.7/5
    Decent

    Freshservice suits mid-to-large IT teams; for small teams or simple tickets, lighter tools suffice.

    View offerExplore around Freshservice

    Pricing verified on

    How much does Freshservice cost?

    Starter (annuel)18€/mo

    Starter from $19/agent/month (annual billing, $29 monthly); Growth $49/$59; Pro $95; Enterprise $119/agent/month.

    Official pricing sourceverified on

    Freshservice's real cost by team size

    TeamPlanMonthly costAnnual costVerdict
    SoloStarter (annuel)~18 €~216 €Limited cost
    3 peopleStarter (annuel)~54 €~648 €Worth a budget check
    10 peopleStarter (annuel)~180 €~2160 €Worth a budget check
    50 peopleStarter (annuel)~900 €~10800 €Serious budget decision

    Estimate calculated from the displayed per-user price - check the official page for monthly/annual billing and any current promotions.

    Total cost = SaaS cost + (Setup time × Hourly rate) / 12 + Monthly maintenance × Hourly rate

    For a 5-agent support team on Growth ($59/agent/month, monthly billing): SaaS cost ≈ $295/month. Setting up the service catalog and automation workflows ≈ 6h at $50/h = $300, amortized over 12 months ≈ $25/month. Maintenance (rule tweaks, CMDB upkeep) ≈ 1h/month = $50/month. Real total cost ≈ $370/month, about 25% above the listed catalog price.