Front

Multi-channel shared inbox (email, SMS, chat) for support and sales teams.

About

In practice. What you can do with Front.

Front centralizes incoming messages (email, SMS, WhatsApp, chat, social media) into a shared inbox where the whole team sees who's responding to what in real time, with assignment and internal comments to avoid duplicate replies.

Since January 2026, Front removed two-way Outlook sync: an email read or archived in Front no longer updates in the original Outlook inbox, which breaks the shared-inbox promise for mixed Gmail/Outlook teams — an important point to check before committing if your team uses Outlook.

Practical uses

Centralize email, chat, SMS support in shared inbox.
Auto-route requests to appropriate team.
Auto-generate satisfaction score via AI.

Features & use cases

Shared inbox

For. What works in its favour.

Truly omnichannel with shared context.
Powerful AI for routing and automations.
Multi-team coordination (support, sales, success).
Modern, intuitive interface.
Serves 9,300+ organizations.
You need multi-team coordination.
You're looking for a modern platform with built-in AI.

Pays off from

38 minsaved a month

Front costs $25/month. If your hour is worth $40, those 38 min cover it.

Your hour is worth$40/h

Against. What to plan for.

No free version.
Expensive for very small teams.
Setup may require customization.
You're looking for a completely free solution.
Your support team is very small (< 3).

Too expensive if

You use it less than once a month
A simple free version or a tool already in your stack would do

Pricing. What does Front cost ?

Starter

€25/mo

Starter at $25/seat/month (1 channel, max 10 seats, 2-seat minimum); Professional $65/seat (omnichannel, up to 50 seats); Enterprise $105/seat. AI features as a paid add-on (+$20-50/seat).

Checked on March 13, 2026Official pricing

Alternatives. What could replace Front?

Detailed comparisons

Front vs Slack

Our verdict. What to know about Front.

Why this verdict

Very good

Front is fairly easy to replace with an alternative, no free tier to test before paying, clearly documented use cases.

Decided? Visit Front or compare alternatives

AI. What it changes for Front.

AI augments this tool

Go further with AI

Front added AI reply suggestions and conversation summaries, but remains primarily a shared inbox to coordinate a support or sales team on the same emails.

Can AI replace it?

Replace Front with an AI? No: coordinating a team on a shared inbox (assignment, statuses, history) remains an organizational need AI assists without replacing. Verdict: AI augments reply drafting, team coordination remains the product.

Frequently asked questions. What people ask about Front.

What is Front used for?

Multi-channel shared inbox (email, SMS, chat) for support and sales teams.

How much does Front cost?

Front costs €25/month (Starter plan). Price verified on March 13, 2026.

Is Front suitable for beginners?

Ideal for a support team wanting an easy-to-adopt, multichannel shared inbox. The per-seat price ($25-105) climbs fast.

Is Front worth the price?

Front excels for complex multi-channel support teams; for simple email support, Zendesk or lighter alternatives suffice.

What are the best alternatives to Front?

No direct alternative listed.

FrontFrom €25/mo

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