Front reviews

Multi-channel shared inbox (email, SMS, chat) for support and sales teams.

About

In practice. What you can do with Front.

Front centralizes incoming messages (email, SMS, WhatsApp, chat, social media) into a shared inbox where the whole team sees who's responding to what in real time, with assignment and internal comments to avoid duplicate replies.

Since January 2026, Front removed two-way Outlook sync: an email read or archived in Front no longer updates in the original Outlook inbox, which breaks the shared-inbox promise for mixed Gmail/Outlook teams — an important point to check before committing if your team uses Outlook.

Practical uses

Centralize email, chat, SMS support in shared inbox.
Auto-route requests to appropriate team.
Auto-generate satisfaction score via AI.

Features & use cases

Shared inbox

Pros and cons. What Front does well, and what to expect.

Pros

Truly omnichannel with shared context.
Powerful AI for routing and automations.
Multi-team coordination (support, sales, success).
Modern, intuitive interface.
Serves 9,300+ organizations.

Cons

No free version.
Expensive for very small teams.
Setup may require customization.

When it makes sense. Keep Front, or challenge it?

Keep if

You manage customer support across multiple channels.
You need multi-team coordination.

Front becomes worthwhile when

You use it at least once a week
The monthly cost ($25) is small next to the time it saves you

Challenge if

You only need simple email support.
You're looking for a completely free solution.

Front becomes too expensive when

You use it less than once a month
A simple free version or a tool already in your stack would do

Our verdict. What to know about Front.

Why this verdict

Average

Front is fairly easy to replace with an alternative, no free tier to test before paying, clearly documented use cases.

FrontFrom €25/mo

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