Customer chat, tickets and the Lyro AI support agent.
Keep it if You regularly handle repetitive customer requests.
Look elsewhere if You lack reliable content to guide AI answers.
Tidio combines support messaging, tickets, Flows automation and the Lyro AI agent. Human-handled conversations, Lyro conversations and visitors reached through Flows have separate quotas. A support subscription does not make AI unlimited.
Start with recurring questions and test human handoff. Check answers against your own content and plan for mistakes or sensitive requests. Before migrating, confirm the contact and history exports you need; easy widget installation does not guarantee complete portability without manual work.
Pays off from
44 minsaved a month
Tidio costs €29/month. If your hour is worth €40, those 44 min cover it.
Too expensive if
€29/mo
Observed localized EUR prices: Starter €29/month for 100 billable conversations; Growth from €59 for 250. Lyro AI and Flows have separate quotas. The 50 free Lyro conversations are one-off, not monthly. Tax treatment unconfirmed. Limited Free plan; 7-day no-card trial, then a return to Free.
€59/mo
Monthly billing. Check this plan’s quotas and add-ons on the official source.
Checked on September 27, 2026Official pricing
Crisp3.9/5 · Very goodFree, then from €45/moCustomer chat priced per workspace (not per seat): free, then from €45/month.
Intercom3.4/5 · GoodFrom €24.90/moAI-powered customer support platform combining a shared inbox, help center and Fin AI Agent, from $29/seat/month.
Zendesk3.4/5 · GoodFrom €16.32/moOmnichannel customer support platform (email, chat, social, phone) with AI-assisted triage, starting from email-only ticketing.Combines human and automated support. Desk research, not a hands-on test. https://www.tidio.com/pricing/ (2026-09-27).
Simple widget; prepare knowledge and handoff. Desk research, not a hands-on test. https://www.tidio.com/pricing/ (2026-09-27).
Recurring customer-support need. Desk research, not a hands-on test. https://www.tidio.com/pricing/ (2026-09-27).
Separate support, AI and Flows counters. Desk research, not a hands-on test. https://www.tidio.com/pricing/ (2026-09-27).
Complete history export not established. Desk research, not a hands-on test. https://www.tidio.com/pricing/ (2026-09-27).
Customer chat, tickets and the Lyro AI support agent.
Tidio costs €29/month (Starter plan). Price verified on September 27, 2026.
Tidio is particularly suited for freelancers and solopreneurs.
Separate human-support, Lyro and Flows budgets before choosing.
The main alternatives to Tidio are: Crisp, Intercom, Zendesk.
