Question 1

What is Helpscout used for?

Accepted Answer

Email-based customer support with a knowledge base, from $25/user/month (annual).

Question 2

How much does Helpscout cost?

Accepted Answer

Helpscout costs €25/month. Price verified by ToolTrim.

Question 3

Is Helpscout worth the price?

Accepted Answer

Excellent for a small team that wants simple email-based support. Per-user cost becomes a real issue past 5-10 people.

Question 4

What are the best alternatives to Helpscout?

Accepted Answer

The main alternatives to Helpscout are: Intercom, Crisp, Zendesk.