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    Gorgias preview

    Gorgias Reviews, pricing and alternatives 2026

    E-commerce helpdesk with deep Shopify integration and automatic resolution AI.

    From 15€/mo.

    Best for
    Consultant

    Solo / Freelance

    Can work

    Team

    Can work

    What it does
    Helpdesk

    Gorgias

    ToolTrim Verdict
    3.5/5
    Decent

    Excellent for Shopify specifically; calculate the real cost with AI double billing before committing.

    View offerExplore around Gorgias

    Pricing verified on

    Our take

    Understanding Gorgias.

    Gorgias centralizes customer conversations (email, chat, social, SMS) with Shopify integration so deep that agents can refund, edit an order, or manage a subscription directly from the helpdesk, with no tab switching.

    Its pricing is notoriously complex: each AI interaction is billed both as an AI charge ($0.90-1) AND as a helpdesk ticket — double billing that can catch teams off guard. The AI agent also remains exclusively Shopify-only, even though the classic helpdesk supports other platforms.

    Practical uses

    • Centralize e-commerce customer supportDirect access to Shopify orders
    • Automate frequent replies via macros and keyword rules
    • Measure revenue generated by the support team via upsells and conversions

    Pros and cons

    What Gorgias does especially well — and the limits to anticipate.

    Pros

    • Deepest Shopify integration in the category (refunds, order edits with no tool switching)
    • Tracks revenue generated by support (conversions, upsells) directly in the tool
    • Covers email, chat, social, SMS, and voice in one fast inbox

    Cons

    • Double-billing for AI (AI charge + separate helpdesk ticket) surprises many teams
    • Billed by ticket volume, not per user — costly for high-volume stores
    • AI agent exclusively Shopify-only despite a multi-platform helpdesk

    Gorgias: when it makes sense.

    Excellent for Shopify specifically; calculate the real cost with AI double billing before committing.

    Keep if

    You're on Shopify and want agents to act on orders without switching tools. You understand and budget for the AI + ticket double billing before committing

    Gorgias becomes worthwhile when
    • You use it at least once a week
    • The monthly cost (€15) is small next to the time it saves you

    Challenge if

    You're not on Shopify — the main AI agent only works on that platform. Your ticket volume is very high and unpredictable, making cost hard to anticipate

    Gorgias becomes too expensive when
    • You use it less than once a month
    • A simple free version or a tool already in your stack would do

    How much does Gorgias cost?

    Entry paid plan15€/mo

    Official pricing sourceverified on

    Gorgias Summary

    Category
    productivity tool.
    Price from
    15€/mo (Entry paid plan).
    Best for
    professionals.
    Avoid if
    You're not on Shopify — the main AI agent only works on that platform; Your ticket volume is very high and unpredictable, making cost hard to anticipate.
    ToolTrim verdict
    Excellent for Shopify specifically; calculate the real cost with AI double billing before committing.

    Our verdict on Gorgias.

    Why this verdict

    Decent

    Gorgias is fairly easy to replace with an alternative, no free tier to test before paying, clearly documented use cases.

    Tool FAQ

    Frequently asked questions about Gorgias

    Pricing, usage, alternatives, and context: useful answers before adding one more tool to your stack.

    What is Gorgias used for?

    E-commerce helpdesk with deep Shopify integration and automatic resolution AI.

    How much does Gorgias cost?

    Gorgias costs €15/month (Entry paid plan plan). Price verified on 2026-03-13.

    Is Gorgias suitable for beginners?

    Gorgias suits most professionals. See the "Who is it for" section for details.

    Is Gorgias worth the price?

    Excellent for Shopify specifically; calculate the real cost with AI double billing before committing.

    What are the best alternatives to Gorgias?

    No direct alternative listed.