My stack

    Gorgias

    E-commerce helpdesk with deep Shopify integration and automatic resolution AI.

    Visit Gorgias
    ToolTrim verdict Very good out of 5

    Keep it if You run a Shopify e-commerce store with customer support.

    Compare alternatives
    Gorgias, preview 1
    About

    In practice. What you can do with Gorgias.

    Gorgias centralizes customer conversations (email, chat, social, SMS) with Shopify integration so deep that agents can refund, edit an order, or manage a subscription directly from the helpdesk, with no tab switching.

    Its pricing is notoriously complex: each AI interaction is billed both as an AI charge ($0.90-1) AND as a helpdesk ticket — double billing that can catch teams off guard. The AI agent also remains exclusively Shopify-only, even though the classic helpdesk supports other platforms.

    Practical uses

    • Centralize multi-channel customer support for Shopify store.
    • Automate FAQ responses and order issues.
    • Analyze support's revenue impact (upsell, retention).

    Features & use cases

    Helpdesk

    The case for and against. What Gorgias does well, and when it costs too much.

    For. What works in its favour.

    • Powerful AI Agent, pre-trained for e-commerce.
    • No per-agent pricing (free team scaling).
    • Native Shopify integration and 300+ apps.
    • Revenue attribution and real-time AI coaching.
    • You want to automate support responses substantially.
    • You receive messages across multiple channels (email, chat, social).

    Pays off from

    23 minsaved a month

    Gorgias costs $15/month. If your hour is worth $40, those 23 min cover it.

    Against. What to plan for.

    • Ticket-based pricing (costs rise quickly with volume).
    • No free plan or extended trial.
    • Optimized for Shopify (less flexible elsewhere).
    • AI may require fine-tuning for specific context.
    • Your ticket volume is very low.
    • You refuse AI for customer support.

    Too expensive if

    • You use it less than once a month
    • A simple free version or a tool already in your stack would do

    Pricing. What does Gorgias cost ?

    Entry paid plan

    €15/mo

    Checked on March 13, 2026Official pricing

    Alternatives. What could replace Gorgias?

    No established substitute

    No tool in the catalogue covers the same need as Gorgias. Rather than suggest an approximate match, here is the neighbourhood view.

    Explore around Gorgias

    Our verdict. What to know about Gorgias.

    Why this verdict

    Very good

    Gorgias is fairly easy to replace with an alternative, no free tier to test before paying, clearly documented use cases.

    Decided? Visit Gorgiasor compare alternatives

    Gorgias Summary

    Category
    productivity tool.
    Price from
    $15/mo (Entry paid plan).
    Best for
    professionals.
    Avoid if
    You don't have a Shopify store (primary integration); Your ticket volume is very low.
    ToolTrim verdict
    Gorgias suits Shopify stores seeking support automation; for small volumes or non-Shopify, a simpler alternative suffices.

    Frequently asked questions. What people ask about Gorgias.

    What is Gorgias used for?

    E-commerce helpdesk with deep Shopify integration and automatic resolution AI.

    How much does Gorgias cost?

    Gorgias costs €15/month (Entry paid plan plan). Price verified on March 13, 2026.

    Is Gorgias suitable for beginners?

    Gorgias suits most professionals. See the "Who is it for" section for details.

    Is Gorgias worth the price?

    Gorgias suits Shopify stores seeking support automation; for small volumes or non-Shopify, a simpler alternative suffices.

    What are the best alternatives to Gorgias?

    No direct alternative listed.

    Stacks. Where Gorgias fits in.

    GorgiasFrom €15/mo
    Visit site

    Your next step.

    Visit Gorgias