Aircall

Cloud business phone system with call routing, IVR and CRM integrations for sales and support teams, sold per seat with a 3-seat minimum.

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About

In practice. What you can do with Aircall.

Aircall is a cloud business phone system built for sales and support teams, with call routing, IVR, shared numbers and deep CRM/helpdesk integrations like HubSpot, Salesforce and Zendesk. Professional adds AI call summaries, smart routing and a Power Dialer for outbound campaigns.

Essentials starts at $22.50/month per seat billed annually, Professional at $37.50/month per seat, both requiring a minimum of 3 seats; Enterprise is quote-based with a 25-seat minimum and adds compliance certifications and SSO. The seat minimums mean it fits a small sales or support team rather than a solo user.

Practical uses

SetupBuy Essentials for the minimum 3 seats to give a small sales team a shared business number and call routing.
OutboundUpgrade to Professional to run Power Dialer campaigns with AI call summaries after each conversation.

Features & use cases

Business phone

Call center

CRM calls

For. What works in its favour.

Deep CRM and helpdesk integrations available from the entry Essentials tier.
Enterprise includes unlimited global calls instead of billing international minutes separately.

Pays off from

34 minsaved a month

Aircall costs $22.50/month. If your hour is worth $40, those 34 min cover it.

Your hour is worth$40/h

Against. What to plan for.

No plan can be bought for a single user; every tier has a seat minimum.
Conversation intelligence and full API access require the Professional tier, not Essentials.

Too expensive if

You use it less than once a month
A simple free version or a tool already in your stack would do

Pricing. What does Aircall cost ?

Essentials

ToolTrim reference price

$22.50/mo

Billed annually · $30/mo billed monthly. Per user, 3 minimum.

Minimum 3 seats
Unlimited US/Canada calls, SMS/MMS, 250+ integrations, 50 AI Voice Agent minutes/month, 6 months of dashboard analytics history

Professional

$37.50/mo

Billed annually · $50/mo billed monthly. Per user, 3 minimum.

Minimum 3 seats
Adds AI call summaries and conversation intelligence
Smart routing
Queue callback
Power Dialer
Outbound campaigns
Live monitoring
Full API access

Enterprise

Custom quote. Per user, 25 minimum.

Minimum 25 seats
Unlimited global calls
HIPAA/GDPR/SOC2 compliance
SSO and SCIM
Dedicated support and developer API access

Checked on September 25, 2026Official pricing

Alternatives. What could replace Aircall?

OpenPhone3.2/5 · GoodFrom €12.88/moPer-seat business phone numbers with calling, texting and AI call features for small teams, with no free plan and only a 7-day trial.

Kixie3.5/5 · Very goodSales engagement platform with integrated calling and SMS.

Aloware3.4/5 · GoodFrom €25.76/moAloware is a cloud call center with AI call analytics and CRM integrations, priced per seat with a minimum of 5 to 10 users.

CallHippo3.5/5 · Very goodFrom €28.03/moCloud telephony with international numbers in over 50 countries.

Our verdict. What to know about Aircall.

How the score breaks down

Added value

The 3-seat minimum on every tier means even a very small team pays for seats it may not need, which tempers the per-seat price advertised.

Simplicity

Neutral score: time to set up call routing and IVR for a first working line is not covered by the collected sources.

Fit for purpose

Call routing, IVR, shared numbers and AI call summaries work as advertised on the stated tiers, without described workarounds.

Performance

Enterprise adds unlimited global calls, HIPAA/GDPR/SOC2 compliance, SSO and SCIM, indicating a high capability ceiling for regulated or global teams.

Reversibility

Neutral score: call history and data export options if leaving Aircall are not covered by the collected sources.

Decided? Visit Aircall or compare alternatives

AI. What it changes for Aircall.

AI augments this tool

Go further with AI

Aircall added AI call transcription and summaries, but remains cloud phone infrastructure (numbers, call routing, CRM integration) for sales and support teams.

Can AI replace it?

Replace Aircall with an AI? No: managing professional phone numbers and routing calls to the right team remains a phone infrastructure need. AI helps summarize calls afterward, it doesn't replace the phone system. Verdict: AI augments call tracking, phone infrastructure remains the product.

Frequently asked questions. What people ask about Aircall.

What is Aircall used for?

Cloud business phone system with call routing, IVR and CRM integrations for sales and support teams, sold per seat with a 3-seat minimum.

How much does Aircall cost?

Aircall costs $22.50/month (Essentials plan). Price verified on September 25, 2026.

Is Aircall suitable for beginners?

Ops and team leads setting up a shared business phone line for a small sales or support team.

Is Aircall worth the price?

Essentials costs $30 per license per month billed annually, with at least three licenses: a minimum of $90 per month. Professional is $50 per license, or at least $150 per month. US pricing; calling charges and add-ons can increase the total.

What are the best alternatives to Aircall?

The main alternatives to Aircall are: OpenPhone, Kixie, Aloware, CallHippo. Free alternatives: Kixie.

Stacks. Where Aircall fits in.

AircallFrom $22.50/mo