Pros and cons
What Mailchimp does especially well — and the limits to anticipate.
Pros
- Permanent free tier (though reduced in 2024-25).
- Simple and intuitive interface.
- AI subject line generator and predictive segmentation.
- Easy visual "Flows" automations.
- SMS integrated (2026 update).
- 11M+ users = trust/stability.
Cons
- Reduced free tier (limited contacts/sends).
- Automation less flexible than ActiveCampaign.
- Very light CRM.
- Less modern interface than competitors.
- Deliverability less robust than Brevo/Campaigner.
- Pricing escalates quickly.
Mailchimp: when it makes sense.
Mailchimp wins for SMB/ecommerce free tier; for advanced automation, ActiveCampaign/GetResponse better.
Keep if
You're starting email marketing and want a free/affordable tool.. You're an SMB/e-commerce prioritizing simplicity.
- You use it at least once a week
- The monthly cost (€11) is small next to the time it saves you
Challenge if
You need very advanced automation (ActiveCampaign better).. You send very infrequent email (Brevo better model).
- You use it less than once a month
- Brevo (free) already covers the essentials for occasional use
