Pros and cons
What Insightly does especially well — and the limits to anticipate.
Pros
- Native project management — a won opportunity becomes a project with no tool transfer
- SOC 2, GDPR, and HIPAA certifications, relevant for regulated sectors
- "Blade" view letting you drill into details without reloading a page
Cons
- No email sequencing on any plan — a separate tool is needed for outbound
- Support rated only 2.1/5 on Trustpilot, a real reported friction point
- Real cost often 2-3x the sticker price once needed features are added
Insightly: when it makes sense.
Worth it for combined CRM + project management; plan for a separate outbound tool and budget the real cost.
Keep if
You want closed sales to automatically become tracked projects. You're in a regulated sector requiring SOC 2, GDPR, or HIPAA
- You use it at least once a week
- The monthly cost (€10) is small next to the time it saves you
Challenge if
You need email sequencing for outbound prospecting. Responsive customer support is a priority for you
- You use it less than once a month
- A simple free version or a tool already in your stack would do
